Free Shipping Policy
All products marked with "FREE SHIPPING" include FREE destination delivery to many direct-shipping points in Australia. We offer FREE destination delivery for shipments in NSW, Victoria, Queensland, South Australia and ACT. Some remote and regional cities located in these states still may be outside our free-delivery zones and will be subject to shipping surcharges.
Presently, we are unable to provide free shipping to Perth, the Northern Territory and Tasmania – surcharges will apply. To find out whether we deliver to your regional, rural or remote location, simply email us your postcode, suburb, contact number and the item(s) of interest and we will call or email you right you back with the added fees.
All online orders placed outside of our free delivery areas, will incur an additional surcharge. Upon receipt of your order, a QuickJack representative will call to notify of you of the additional fees if any. Service or replacement parts orders may not be eligible for free freight and may be subject to a per piece freight charge based on package weight and destination zone. For more information, call us at: 1300 993 560.
Currency & GST
All prices are in Australian Dollars (AUD$) and include GST where applicable. Please note that some products may not attract GST. Requests for COD Shipments are not Accepted.
All prices are set at the sole discretion of QuickJack Australia and may be changed at any time and without notice. All prices are in Australian Dollars (AUD$) and include GST where applicable. Invoices issued by QuickJack Australia will list the GST separately. We do not accept orders that require payment in other currencies than Australian Dollars (AUD$).
All QuickJack packages minimize the risk of damage. We only use reputable carries such as Fastway Couriers or Australia Post. The Terms & Conditions of our carriers require you to sign the receipt of the goods as proof of delivery, except where you have specified an “Authority to Leave”. Delivery of the goods depends on your location and the distance to our Brisbane shipping centre. Some remote areas may require 5 to 10 business days for delivery. We usually dispatch twice daily, using Fast Way Couriers for morning dispatch and Australia Post for afternoon dispatch. If you require an order urgently, please contact us and we will make every effort to accommodate your request by giving your order special attention or priority.
Accessorial Charges - Freight Surcharges
Even though FREE SHIPPING does apply to most domestic orders, in some cases accessorial charges may apply for specialized freight services beyond normal pick up, transport, and delivery such as shipments consigned to delivery points with limited accessibility or high-security access such as schools, farms, military bases, prisons, government buildings, resort properties, trade-shows or convention centers, etc.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses. If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.
QuickJack will take no responsibility for additional charges of any kind that consignee may incur related to: The renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier's vehicle. Any charges related to delivery of items to residential areas with restrictions on carrier vehicle size or weight unless such charges were prepaid prior to shipment. Any charges related to delivery of items via lift-gate unless such charges were prepaid prior to shipment.
Shipments should be thoroughly inspected by you as soon as they are received. The signed Bill of Lading is your acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, you should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods. DO NOT refuse your shipment if you observe minor cosmetic scratches or abrasions. You may be responsible for round-trip freight charges if your claim for damage is denied.
YOU MUST NOTIFY THE FREIGHT CARRIER AT ONCE if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT.
Learn more about our Warranty.
How long before I get my QuickJack after I order and pay?
Most orders are shipped within 3 business days of receipt, depending on product availability. An order placed before 3PM EST will take approximately 5-10 business days for delivery, depending on the model and / or quantities ordered.
Missing or Incorrect Products/Parts
QuickJack will consider replacing any missing or incorrect products/parts from shipments at no charge provided you identify and report your claim to our Customer Service Department within 30-days of date of receipt of your order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30-days beyond the receipt of order.